Proactive, SLA-Driven Help Desk Services

With the expanding need and complexity of information systems on a global scale, TRCA provides reliable, O.E.M. certified technical help desk support for your SMB, Multi-site, or Enterprise business. Managing and maintaining IT systems within your organization is a full time job in many businesses today, and requires a knowledge base that may be foreign to your particular business vertical. Reduce the time and effort spent correcting errors and assisting end users by taking advantage of an Outsourced Helpdesk Package today.

Why go with TRCA?

There are many organizations that offer outsourced help desk services in today’s world. Here are some differential factors that we feel put ourselves head and shoulders above the competition:

  • 100% US based engineering– All TRCA engineers are US citizens, and our NOC is located within our national headquarters within the DFW metroplex.
  • O.E.M certified technicians– Gain piece of mind knowing that all engineers tasked are O.E.M. certified in their particular field of expertise.
  • Always a Live Voice– We understand technical issues and downtime can cost organizations millions of dollars in revenue.  No matter when an IT issue arises, when you call TRCA, you will always be greeted by a live voice. 24x7x365- Guaranteed.
  • SLA-Driven services– Communication is key when rendering helpdesk support. Our SLA-driven ticketing system is fully accessible to our customers, and actively keeps them informed of their ticket status as our engineers progress to resolution.
  • Dedicated Account Executive– As with many other services offered by TRCA, a helpdesk support plan comes complete with your own TRCA Account Executive. Our account executives are trained to manage these particular relationships,  and will assist you with any questions, comments, concerns, or escalations that you may require.
  • Ticketing Metrics and reporting– Our back plane analytics allow us to track your ticket volume, common issues, as well as average response times, time to resolution, and much more!

Like what you see? Give TRCA a call today (or fill out the contact form to your right) to get in touch with your account executive today!