Testimonials

NSC Support Team

 Thanks

To all of you that take the time to send these in….they mean a lot to us.  Please don’t hesitate to shout-it-out!

 

Consolidated Restaurant Operations “Just wanted to pass along very happy and satisfied comments from Cantina Laredo 186, at which TRCA recently installed a new phone processor and phones.”

Lear Corporation  “My company and I have been partnered with TRCA for more than 8 years, and I can say that they are one of the few support companies that you can give a task and know it will be completed with little to no intervention needed; as well as receive updates proactively.  They, simply put, seem to have their act together; and the staff is a pleasure to interact with.  I look forward to dealing with them because I know it will be a seamless and enjoyable process”.

Carlisle Group  “No other company has TRCA’s geographic ability to service our Wendy’s & LYFE Kitchen locations – and there have been many that we have tried!”

Jason’s Deli  “I highly recommend TRCA to everyone as they are definitely front runners in the industry” – TRCA named Jason’s Vendor of the Year

Trinity River Authority “TRCA staff are friendly, professional and prompt in meeting all of our needs”

Conoa Systems “Thank you both for jumping on this as if you were both sitting around with nothing to do, just waiting for us to email you.  While I’m sure that’s not the case, it’s the impression we get and it’s most impressive and appreciated!”

Bobby Cox Companies  (Rosa’s Cafe,  Texas Burger, Taco Villa) “I look forward to continuing our relationship for many years to come”

PF Chang’s China Bistro Hq  “Best vendor we have ever had managing our projects”

Buddy’s Rental Centers “It is a pleasure doing business with TRCA.  Their national footprint, rapid response time, vendor agnosticism, and adaptability to changing requirements have made them a valuable partner in managing the expansion and maintenance of our retail store operations.”

Avatel “If you are looking for qualified and competent techs, you must reach out to TRCA for your telecommunication needs.  Their customer service is outstanding and second to none.  I will continue to partner with TRCA for a very long time”!

Transport America “The tech, Scott, did a great job!  Just wanted you to know.  That was a big headache off of our plate”

Pei Wei “As the last two  E2EE conversions finalize today, I wanted to take this opportunity to thank the entire TRCA team and the operators that has worked tirelessly to make it happen.  There have been countless number of conference calls, webinars, phone calls, reboots, sleepless nights, crash kit validations and most importantly acts of true teamwork and partnership.  This was not an easy endeavor and once again you all stepped up to the plate and did an amazing job.  While I know there are some remaining fixes that need to take place, you all should be incredibly proud of the work you have done ensuring our restaurants and guests are more secure than ever before and we are the LEADERS in the industry with the work you have accomplished.  Again, many thanks to everyone on a job well done.  We are all looking forward to focusing on new (more exciting) initiatives.”

Federal Air Marshalls  “I am always able to get someone by phone or email for my system needs. They are always polite and courteous.  It has been a pleasure working with them and I continue to see a wonderful team that is always willing to help.  From the technicians to the support personnel that take the emails and calls for support.  TRCA has been wonderful to work with.”

Ipromedia  My experience with TRCA has been great and being that this is my first time working with you, I can say it definitely won’t be my last”.

Red Bud Regional Hospital  You make my life easier”

Searles Valley “TRCA has provided support at our site for two Nortel PBX systems since July of 2005. To be honest, we were originally attracted by their competitive pricing which is always a good start to any support contract. Through the years, not only has TRCA kept their competitive edge, but they have proven to be both professional and responsive as well. All of this is accomplished with a personal touch that is not easily found these days. We are completely satisfied with TRCA and expect them to be an integral part of our support for years to come.”

American Recreation Products “You are fantastic btw, very quick to reply and accommodate..have a great day!”

Avatel “If you are looking for qualified and competent techs, you must reach out to TRCA for your telecommunication needs.  Their customer service is outstanding and second to none.  I will continue to partner with TRCA for a very long time”!

NOAA OPSTECH National Weather Service “The National Weather Service has used TRCA for many years now and we have always received very professional and knowledgeable sales and technical support.  TRCA has always responded promptly to our needs and their sales and technical support are always pleasant to work with. “

Killington Ski Resort “This email is to express my feeling and appreciation for the support and dependability that I receive  from TRCA as a support group.  I have received the highest level of technical support to  this day and I’m personally and professionally gratified to know they are backing me up , thank you for the great support and have a great day”.

Akzo Nobel [Pittsburg Paints/PPG]  “My experience with you guys at TRCA has been a very good one. You guys have been very quick to respond to my requests and needs to support my sites throughout our US sites. When asked for assistance in coming up with a solution you tend to do your spade work to come up with a solution that fits our needs. I feel that you guys provide excellent customer service. Keep up the good work and look forward to working with you guys in 2015”.

Bozeman Deaconess Hospital  “From the telecommunications staff at BDH, you not only rock …YOU ARE THE ROCK!”

Guilford Textiles – Lear Corp I consider the relationship close to the terms of a family as opposed to a partnership”. 

O’Reilly Auto Parts “All of our stores are taken care of.  Your company is always a pleasure to talk to”

TLC World  “Wow!  You are on top of it.  I didn’t even have to call or email you”

Oklahoma State University Medical Center “You guys always respond to my needs quickly and your techs that I have dealt with are very knowledgable and very friendly and have fixed every issue I have had”

Epic Health Services “TRCA is truly easy to do business with. They are the best in the industry to work with.  My experience with TRCA is always positive and I am extremely appreciative.”

Members Federal Credit Union “Everything is great here! I think your customer service is amazing! I think everyone I have dealt with through TRCA has been great”

Security National Bank I do appreciate your help and the service that we have received from TRCA”

Alabama Psychiatric Institute “TRCA sent the man to fix it”!

Hofstra University ”I am very happy!  If anyone would like to speak to me, please pass along my reach info”

CBIZ Medical Management Professionals “We have 74 sites now within MMP , I don’t know how she does it”.

U.S. District Courts “I really appreciate good technical support and great customer service”.

Bureau of Indian Education “YOU ROCK!  WE APPRECIATE YOUR SERVICE”

Daybreak Venture “Thanks for the speedy work”

Insight Direct  “Thank you again for getting a technician on site so quick.  You are a life saver”!!

Alon USA  “service is superior to all telecom companies we’ve used”

LabCorp  “We are very pleased with your performance, specifically with regards to our PSC Touch Project.

CRC Health Group, Inc. “TRCA because:” They meet the demands They understand the requirements They deliver Super Customer Service “Your Team has been very good to me, thanks to you all for pulling through at all times”.

Genesis Healthcare ”always on the ball”!

Texas Workforce Commission  “appreciate all you do for us”.

Phoenix House “Next time the 1st call will be to TRCA. We are all set. Thanks for following up”!

Akzo Nobel Decorative Paints US “completely and as economically as possible because they are the BEST”!

Alcoa Aluminum  “Thanks again for a job well done.  I can’t thank you enough for all you did to successfully bring our Octel Voicemail system back online.  Your ability and willingness coordinate/orchestrate part procurement/delivery, and tech support both locally and remote, late at night and on a weekend isn’t often found with service organizations.Your hard work and dedication did a lot to put me at ease in a stressful situation.  Thank you!”

Southwest Virginia Mental Health Institute “Your whole team strives to be the very best in the business. You Rock”!!

Kaufman Tire Thank you for the troubleshooting.  I know we can count on you and your techs to work until the job is fixed”!!

Texas Department of Public Safety “I have been very satisfied with the work you have done for DPS.  You are always quick to respond, and follow-up on all outstanding issues.  I appreciate the service you provide.  Thanks”!

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