TRCA Dealer Award

March 24, 2015 | by Amy Bailey

TRCA Awarded 2014 Deal of the Year at the Annual VXSuite Partner Conference.

When an organization has a big win, it affects more than the bottom line and employee morale. In the case of Technology Resource Center of America (TRCA), it also earned them the VXSuite 2014 Deal of the Year Award, the prestigious technology award recognizing the largest VXSuite sale in 2014. The winners were announced on March 18, at the Annual VXSuite VXMadness 2.0 Partner Conference at the Aston MonteLago Resort in Lake Las Vegas, Nevada.

The VXSuite Partner Awards express well-deserved recognition for the numerous technology company success stories produced in the cloud-based analytic software business. Presented in numerous categories, the 2014 Deal of the Year Award recognizes the VXSuite partner that generates the largest purchase order.

“We have worked with this prestigious healthcare organization for a number of years and recognized their need for call analytic software.” says Sam Wilson, account manager, TRCA. “VXTracker fit the bill for department allocation, threatening call search and trunk utilization reports. Once we did a demo of VXTracker, it sold itself.”

TRCA has a vision that serves communication as the main driver of all business. To that end, how an organization’s phone system and computer network—be it on-site or in the cloud—and how it interfaces with the outside world is the company’s focus. They also are owned, operated, and staffed (37 percent) with veterans representing all branches of the United States Military.

“We are so pleased TRCA introduced their customer to VXTracker,” says Kurt Karshick, channel manager, VXSuite. “They are joining hundreds of other healthcare facilities that use VXTracker for call analytics.”

About VXSuite

VXSuite sets the standard for Live Voice Management of all your unified communications. Live Voice Management is the practice of viewing and managing the entire communication ecosystem with a focus on end-user service availability. The VXSuite modules provide actionable business intelligence on how to define, design, integrate, optimize, and manage the technologies that make up your ecosystem as well as monitor and support each customer’s unique configuration.

The VXSuite modular approach allows customers or partners to address whichever areas are most important to them or have the highest risk, and it allows customers to move toward true live voice management one step at a time or at whatever pace budgets, training, discipline, needs and understanding allow.

About TRCA

TRCA stands as one of the largest service, system, carrier, and cloud integrators in the United States. Solid financially and in operation, TRCA has grown significantly during the past 24 years. Ninety-five percent of their staff have been with TRCA for at least 13 years, and leadership dedication to them is equally measured by their dedication to TRCA clients. TRCA (Technology Resource Center of America) is owned, operated, and staffed (37 percent) with veterans representing all branches of the United States Military.

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