HELPDESK SERVICES
Local, Redundant, SLA-Driven Service
Staff Augmentation
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Dedicated support teams for your business
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Staffing Services where needed
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After hours and weekends support
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24x7x365 Support Options
White Label Services
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National Support Center Tier 0 Support Services
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Network Operations Center Tier 1-3 Support Services
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Point of Sale Support
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Single Application Support
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End User Enterprise Support
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White Labeled Availability
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Enterprise Infrastructure Support
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Staff Augmentation
Vendor Management
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Vendor Liaison Services
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Escalation Design and Support
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Coordination and Planning Services
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Change Management Support
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Vendor SOP Creation and Dissemination
Ticket Application Support
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CRM Licensing, Configuration, and Management Services
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CRM Selection Services
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CRM-Agnostic Support
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White Glove Ticketing Application Support
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Workflow Design
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SOP Generation
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Knowledge Base Generation and Maintenance
Reporting and Analytics
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KPI Identification
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Scheduled KPI Reporting
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Quarterly Briefing and Review Services
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Trend Identification and Management
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White Glove Reporting
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POC Design, Implementation, and Follow Up