Outsourced Help Desk

Proactive, SLA-Driven Help Desk Services

TRCA provides highly qualified Tier 1,2,& 3 technical help desk support for some of the largest companies in the world.  Reduce the time and effort spent assisting end users by taking advantage of an Outsourced Helpdesk Solution.

 

“This is the type of team we at Bluegreen love to work with! Congrats on having them part of your team”  Bluegreen Resorts

 

Why go with TRCA?

There are many organizations that offer outsourced help desk services in today’s world. Here are some differential factors that we feel put ourselves head and shoulders above the competition:

  • Engineering– All TRCA engineers are US based. The TRCA NOC is located within our national headquarters in the DFW metroplex.
  • Field Dispatch Capabilities– The TRCA Help Desk controls and dispatches over 1800 technicians in the US, Canada, Hawaii, Alaska, Puerto Rico and Mexico
  • O.E.M Certified Technicians– Gain peace of mind knowing that all engineers tasked are O.E.M. certified in their particular field of expertise.
  • Always a Live Voice– We understand technical issues and downtime can cost organizations millions of dollars in revenue. No matter when an IT issue arises, when you call TRCA, you will always be greeted by a live voice. 24x7x365- Guaranteed.
  • SLA-Driven Services– Communication is key when rendering helpdesk support. Our SLA-driven ticketing system is fully accessible to our customers, and actively keeps them informed of their ticket status as our engineers progress to resolution.
  • Dedicated Account Executive– As with many other services offered by TRCA, a helpdesk support plan comes complete with your own TRCA Account Executive. Our account executives are trained to manage these particular relationships, and will assist you with any questions, comments, concerns, or escalations that you may require.
  • Ticketing Metrics and Reporting– Our back plane analytics allow us to track your ticket volume, common issues, as well as average response times, time to resolution, and much more!

Like what you see? Give TRCA a call today (or fill out the contact form to your right) to get in touch with your account executive today!

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