Maintenance & Monitoring

TRCA has over three decades of experience specializing in voice solutions for businesses of every shape and size.

We know how important your systems are to your business. That’s why we utilize the most advanced technology in the industry and deploy the best trained technicians in the field.

With TRCA Authorized Maintenance Options you will reach a Telecommunication Specialist within seconds, and your calls will always be answered by a live, familiar voice each time without the hassle of navigating your way through an automated voice response tree or speaking with a call center clerk that has little or no idea about your systems or business practices. TRCA remotely monitors alarms 24/7 - one of the single most important services we offer - providing you with the comfortable knowledge that if there is a problem, action will be immediately taken to resolve it, often before system users even know about it.

The TRCA NOC is REAL TIME - no automated application dialing in to look for what may be perceived as a problem and skewing "list-history" logs with incessant login and logoff entries. Trained certified technicians, engineers, project managers, and implementers are always in the loop until full restoration is complete.

TRCA Platinum Protection Maintenance Policies Include

  • 100% Hardware & System Coverage
  • 2 Hour Emergency Response Time
  • 24/7 Engineering Support
  • 24/7 Remote Monitoring
  • No Trip Charge
  • New/Remanufactured Options
  • Dedicated Service Representative
  • No After Hour Billing
  • No Problem Found – No Charge
  • Free LEC & CLEC Assistance
  • MAC Bank Available
  • Flexible Contract Terms

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